سياسة الشحن

THINGS YOU NEED TO KNOW

• You’ll receive a confirmation email once your order is placed, followed by a second email containing your tracking information once your order has been shipped from our warehouse.
• Please check your spam folder if you do not receive the tracking information within 1-2 business days.
• Orders are processed and shipped 6 days a week (Monday – Saturday), except on public holidays.
• In the unlikely event that you don’t receive your order after the stated delivery timeframe or your order is damaged when it arrives, please contact us as soon as you are aware and no longer than 7 days from the delivery date stated on your tracking.
• If you have requested any delivery instructions, like “Keep it outside my door,”  Wizard Athleisure will not be held accountable if the items are stolen. However, we can register the complaint with our courier partner accordingly. 
• Once an order is confirmed and dispatched, it cannot be changed or canceled. A customer may choose not to accept the package, however, a return fee will be charged as per our refund & return policy.

Customs & duty:

• International shipments may incur customs/import duties in accordance with the destination country’s duty and tax laws.
• Customers are responsible for any applicable customs, import duties, and handling charges. We recommend checking the regulations of the destination country.
• Please note that customs duties and taxes are non-refundable once they have been charged.

Delivery time and delivery charges are as below:

COUNTRY	DELIVERY CHARGES	DELIVERY TIME	PAYMENT OPTIONS
الإمارات العربية المتحدة	FREE SHIPPING ON ORDERS OVER 460 AED, 15 AED DELIVERY CHARGES ON ORDER BELOW 460 AED	1-2 BUSINESS DAYS	ONLINE PAYMENT
لبنان	FREE SHIPPING ON ORDERS OVER 125 USD, 4 USD DELIVERY CHARGES ON ORDER BELOW 125 USD	1-2 BUSINESS DAYS	ONLINE PAYMENT CASH ON DELIVERY
المملكة العربية السعودية	FREE SHIPPING ON ORDERS OVER 470 SAR, 30 SAR DELIVERY CHARGES ON ORDER BELOW 470 SAR	2-3 BUSINESS DAYS	ONLINE PAYMENT
EGYPT, JORDAN	FREE SHIPPING ON ORDERS OVER 460 AED, 30 AED DELIVERY CHARGES ON ORDER BELOW 460 AED	3-5 BUSINESS DAYS	ONLINE PAYMENT
QATAR	FREE SHIPPING ON ORDERS OVER 460 AED, 30 AED DELIVERY CHARGES ON ORDER BELOW 460 AED	2-3 BUSINESS DAYS	ONLINE PAYMENT
BAHRAIN	FREE SHIPPING ON ORDERS OVER 460 AED, 30 AED DELIVERY CHARGES ON ORDER BELOW 460 AED	1-2 BUSINESS DAYS	ONLINE PAYMENT
UNITED STATES / ASIA	FREE SHIPPING ON ORDERS OVER 600 AED, 30 AED DELIVERY CHARGES ON ORDER BELOW 600 AED	5-7 BUSINESS DAYS	ONLINE PAYMENT
CANADA	FREE SHIPPING ON ORDERS OVER 600 AED, 30 AED DELIVERY CHARGES ON ORDER BELOW 600 AED	5-7 BUSINESS DAYS	ONLINE PAYMENT
UNITED KINGDOM	FREE SHIPPING ON ORDERS OVER 600 AED, 30 AED DELIVERY CHARGES ON ORDER BELOW 600 AED	5-7 BUSINESS DAYS	ONLINE PAYMENT
EUROPE	FREE SHIPPING ON ORDERS OVER 600 AED, 30 AED DELIVERY CHARGES ON ORDER BELOW 600 AED	4-6 BUSINESS DAYS	ONLINE PAYMENT
REST OF WORLD	FREE SHIPPING ON ORDERS OVER 600 AED, 30 AED DELIVERY CHARGES ON ORDER BELOW 600 AED	8-10 BUSINESS DAYS	ONLINE PAYMENT

Unfortunately, we are sorry to inform you that we do not ship to the following countries: 

• منطقة القرم (روسيا أو الرموز البريدية الأوكرانية بين 95000 و 98690)
• The Democratic Republic of Congo
• إيران،
• ليبيا،
• كوريا الشّماليّة،
• Russian Federation
• Somalia
• Sudan